FAQ's

Orders are processed before shipment and delivery times vary by destination. Once your order has shipped, you’ll receive tracking information by email. Please see our Shipping Policy for the latest estimated delivery times.

Ceramic pieces are carefully packed with protective materials to help reduce the risk of damage during transit.

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping box. We’ll review the issue and help with the next steps.

Returns are subject to our Returns Policy. Items should be unused and returned in their original condition and packaging. Please review our Returns Policy before sending an item back.

If you need to change or cancel an order, contact us as soon as possible. We’ll do our best to help before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

Once your order ships, you’ll receive an email with tracking information. Tracking may take a short time to update after the carrier receives the parcel.

Yes. Jian Zhan and Tenmoku pieces can make thoughtful gifts for tea drinkers, ceramic enthusiasts, and collectors. Please check individual product details when choosing a piece for gifting.

Please contact us with your order number and photos of the item you received. We’ll review the order and help resolve the issue.

Not exactly. Natural variations in glaze color, crystalline patterns, texture, and finish can occur during firing. Product photos represent the overall style of the piece, but individual pieces may vary.

Variations in glaze movement, color, pattern, and surface character are part of the ceramic firing process. These differences give each piece its individual appearance rather than a perfectly uniform factory finish.

Start with how you plan to use the piece, then compare capacity, diameter, height, rim shape, and form. Exact measurements are listed in the Product Specifications on each product page.

Hand wash gently with warm water and a soft sponge. Avoid abrasive cleaners and sudden temperature changes, and allow the piece to dry completely before storing. Check the individual product specifications for microwave or direct-heat suitability.