Shipping & Delivery

At JIANORA, we understand that ceramics require extra care in transit. Each order is carefully prepared and securely packed to help protect your pieces on their journey to you.

Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully confirmed.

Processing times do not include weekends or public holidays. During new releases, promotional periods, or periods of high order volume, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

We currently ship to [the United States / selected international destinations].

Shipping availability, delivery times, and costs may vary depending on the destination and the items in your order.

If your destination is unavailable during checkout, please contact us before placing your order.

3. Shipping Costs

Shipping costs are calculated according to the destination, package size, weight, and available shipping method.

The applicable shipping charge will be displayed at checkout before payment is completed.

If you currently offer free shipping, replace the paragraph above with:

We currently offer free standard shipping on eligible orders. Any applicable shipping charges or exceptions will be displayed at checkout before payment is completed.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

Typical delivery times are approximately:

United States: [7–15 business days]
Other destinations: [10–20 business days]

These timeframes are estimates only and are not guaranteed. Delivery may be affected by customs processing, carrier delays, weather conditions, public holidays, or other circumstances outside our reasonable control.

5. Tracking Your Order

When tracking is available, you will receive a tracking number by email after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives the package.

You can also visit our Track Your Order page to check the latest available shipping status.

6. Packaging for Ceramics

Jian Zhan and Tenmoku ceramics are fragile by nature, so we take additional care when preparing orders for shipment.

Each piece is securely packed with protective materials designed to reduce movement and help protect the ceramic during transit.

Please keep the original packaging until you have inspected your order.

7. Damaged Items

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us review the issue, please provide:

• Your order number
• Clear photos of the damaged item
• Photos of the outer shipping box
• Photos of the internal protective packaging
• A photo of the shipping label, where possible

Please keep the damaged item and all original packaging until we have completed our review.

After reviewing the information provided, we will advise you of the available resolution in accordance with our Returns & Refunds Policy.

8. Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, please contact us promptly with your order number and photos of the items and packaging received.

We will review the order and help resolve the issue.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes can be made once processing or shipment has begun.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.

10. Failed Delivery & Returned Packages

If a package cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the package, it may be returned to us.

If this occurs, please contact us so we can review the available options.

Additional shipping charges may apply if the order needs to be shipped again.

11. Lost or Delayed Packages

Occasionally, packages may experience unexpected delays while in transit.

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us with your order number.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate.

Please note that carrier investigations may require additional processing time.

12. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and may be the responsibility of the recipient.

Customs procedures may also affect estimated delivery times.

13. Natural Variations Are Not Shipping Damage

Jian Zhan and Tenmoku ceramics may naturally vary in glaze color, crystalline pattern, texture, form, and finish as a result of the ceramic and firing process.

These natural variations are part of the individual character of the piece and should not automatically be considered shipping damage or a product defect.

Actual shipping damage—such as cracks, breakage, or significant damage occurring during transit—should be reported according to Section 7 above.

14. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us through our Contact Us page.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.