Privacy Policy

Last updated: October 2026

At JIANORA, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with JIANORA, we may collect information such as:

Name
Email address
Phone number
Billing address
Shipping address
Order and transaction information
Account information, if you create an account
Customer service communications
Device and browser information
IP address
Website activity and usage information
Cookie and similar technology data

Payment information may be processed by our payment service providers. We do not necessarily receive or store complete payment card details ourselves.

2. How We Collect Information

We may collect personal information when you:

Place an order
Create or use a customer account
Subscribe to our newsletter
Contact customer service
Submit a form on our website
Leave a product review
Browse or interact with our website
Participate in a promotion or other JIANORA service

We may also receive information automatically through cookies and similar technologies, or from service providers that help us operate our store.

3. How We Use Your Information

We may use personal information to:

Process and fulfill orders
Arrange shipping and delivery
Process returns and refunds
Provide customer support
Communicate with you about your order
Maintain and improve our website
Detect and prevent fraud or misuse
Understand how customers use our website
Provide marketing communications where permitted
Personalize your shopping experience
Comply with applicable legal obligations

We use personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.

4. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to offer our products and services online. In operating the store, personal information may be processed by Shopify in accordance with its own privacy practices and applicable data protection requirements.

5. Payments

Payments may be processed through Shopify or other payment providers available at checkout.

Payment providers may collect and process information necessary to complete your transaction, prevent fraud, and comply with financial and legal requirements.

Their processing of your information may also be governed by their respective privacy policies.

6. Shipping and Order Fulfillment

We may share information necessary to fulfill your order with shipping carriers, logistics providers, fulfillment partners, and other service providers involved in delivering your purchase.

This may include information such as your:

Name
Shipping address
Phone number
Email address
Order and delivery information

We provide these parties only with information reasonably necessary to perform their services.

7. Service Providers

We may use third-party service providers to help operate our business, including providers for:

Ecommerce hosting
Payment processing
Shipping and fulfillment
Customer support
Product reviews
Email communications
Website analytics
Fraud prevention
Marketing and advertising

These providers may process personal information on our behalf or for their own permitted purposes.

We do not sell personal information simply in exchange for money.

Certain advertising or analytics activities, however, may be treated as “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you may have rights to opt out of such processing.

8. Cookies and Similar Technologies

JIANORA and our service providers may use cookies, pixels, and similar technologies.

These technologies may be used to:

Keep the website functioning
Remember your preferences
Maintain your shopping cart
Understand website performance
Measure traffic and customer interactions
Prevent fraud
Improve our services
Support advertising and marketing where permitted

You may be able to manage certain cookie preferences through our cookie consent tools or your browser settings.

Disabling certain cookies may affect some website features.

9. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, collections, offers, or other JIANORA updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Transactional communications related to your orders, account, customer service requests, or other necessary services may still be sent.

10. How We Share Personal Information

We may disclose personal information to:

Shopify
Payment processors
Shipping and logistics providers
Customer service providers
Review and communication platforms
Analytics and advertising providers
Professional advisers
Government authorities where legally required
Parties involved in a business transaction, such as a merger, acquisition, financing, or sale of assets

We may also disclose information when reasonably necessary to protect our rights, customers, business, or the security of our services.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill the purposes described in this Privacy Policy
Maintain business and transaction records
Provide customer service
Resolve disputes
Prevent fraud
Comply with tax, accounting, legal, and regulatory obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

12. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. International Data Transfers

Because we operate an online store and use service providers that may operate internationally, your personal information may be processed in countries other than the country in which you live.

Where required, appropriate safeguards may be used for international transfers of personal information.

14. Your Privacy Rights

Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information.

These may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Obtain information about how your data is used
Withdraw consent where processing is based on consent
Object to or restrict certain processing
Opt out of certain targeted advertising, sharing, or sale of personal information where applicable
Request a portable copy of certain information
Appeal certain privacy-request decisions where applicable

These rights are subject to applicable law and may not apply in every circumstance.

To submit a privacy request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

15. Children’s Privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

16. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

18. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us through our Contact Us page.

You may also contact us at:

Email: [your customer service email]

Business name: JIANORA / [legal business entity name]

Business address: [business mailing address, if required]